摘要
目的了解我国三级公立医院患者健康生活方式指导服务满意度现状及影响因素。方法选取全国31个省(自治区、直辖市)及新疆生产建设兵团共143家三级公立医院门诊和住院患者进行调查。采用SPSS 25.0软件对数据进行统计学分析。结果96.19%的门诊患者和98.71%的住院患者对所接受的健康生活方式指导服务满意。患者健康生活方式指导服务供需契合度高。户口类型、家庭实际年收入、医保类型、医院主管单位等是门诊患者满意度的影响因素。医院所在地区、主管单位、性别、家庭实际年收入等是住院患者满意度的影响因素。结论医院应注重健康生活方式指导服务的多样性和针对性,既要注重服务细节,又要具有针对性。
Objective To understand the current situation and influencing factors of patients'satisfaction with healthy lifestyle guidance services in tertiary public hospitals in my country.Methods A total of 143 tertiary hospitals outpatients and inpatients in 31 provinces(autonomous regions and municipalities)and Xinjiang Production and Construction Corps were selected for investigation.SPSS 25.0 software was used for statistical analysis of the data.Results 96.19%of outpatients and 98.71%of inpatients were satisfied with the healthy lifestyle guidance services they received.The patient's healthy lifestyle guidance service is highly compatible with supply and demand.The type of household registration,the actual annual income of the family,the type of medical insurance,and the hospital supervisory unit are the influencing factors of the satisfaction of outpatients.The area where the hospital is located,the unit in charge,gender,and the actual annual income of the family are the influencing factors of inpatient satisfaction.Conclusion Hospitals should pay attention to the diversity and pertinence of healthy lifestyle guidance services,not only paying attention to service details,but also pertinence.
作者
白媛媛
郝晋
樊子暄
张玉
胡琳琳
马晶
刘远立
BAI Yuanyuan;HAO Jin;FAN Zixuan(School of Health Policy and Management, Peking Union Medical College, Beijing,100730, China)
出处
《中国卫生质量管理》
2021年第11期6-10,共5页
Chinese Health Quality Management
基金
国家卫生健康委员会医政医管局委托项目(2020)
中国医学科学院医学与健康科技创新工程项目(2020-I2M-2-016)。
