摘要
大型体育场馆服务涉及不同的利益主体,考虑其利益诉求是实现大型体育场馆服务效益的基本要求。调研发现不同利益主体因未能处理好彼此的效益选择,而降低大型体育场馆服务的质量水平,同时影响大型体育场馆管理主体——政府在人民心目中的执政形象,也不同程度降低人民对美好生活向往的期盼。研究发现政府对大型体育场馆服务管理决策不够高效,制约其他利益相关者目标实现;经营管理协同工作不力,降低场馆经营管理水平;租赁服务供给成效不高,阻碍利益相关者和谐关系;民众体育诉求表达不自觉,影响对其他利益相关者期望服务要求。这一客观现实,严重降低场馆服务中的质量水平。通过分析大型体育场馆服务利益相关者权责关系,提出改善权责关系失衡的对策建议,实现提高大型体育场馆服务利益相关者的期望价值。
The service of large stadiums may involve in different stakeholders,and their appeal with interest will be the basic requirement to accomplish service benefit for large stadiums.The investigation finds that different stakeholders cannot deal with benefit choose among them,so that the service quality of large stadiums are declined,as well as affecting the administrative figure in people’s view to government as governing subject of large stadiums and decreasing the expectation of people toward promising life with different degree.This study holds that decisions from government may not be efficient,and restrict other stakeholders to realize their objectives;the collaborative works with operation and supervise may not be good so that decreasing the level with stadiums to run and supervise;the effect of supplying with rent service is not high,so that hindering the harmonious relationship with stakeholders;the expression to appeal physical education is not conscious,so that affecting the expected service requirements for other stakeholders.All these objective realities,extremely decline the quality and level in the course of service from large stadiums.By analyzing the relationship of rights and obligations for stakeholders in the service from large stadiums,this study points out measures and suggestions to improve this unbalanced relationship of rights and obligations,so as to the expectation of enhancing the expected value for stakeholders in the service of large stadiums can be came true in final.
作者
张瑶
高晓波
ZHANG Yao;GAO Xiao-bo(School of Physical Education,South China University of Technology,Guangzhou 510641,China)
出处
《体育学刊》
CAS
CSSCI
北大核心
2020年第5期68-75,共8页
Journal of Physical Education
基金
国家社会科学基金项目(19BTY011)。
关键词
体育管理
大型体育场馆服务
利益相关者
权责关系
sports management
service from large stadiums
stakeholders
relationship of rights and obligations
