摘要
文章基于工作要求-资源模型,探讨了师徒关系、挑战性-阻碍性压力感知与心理资本之间的关系及反馈寻求行为的调节作用。通过对349份服务业新员工数据分析后发现:师徒关系正向影响员工对挑战性压力的感知,负向预测其阻碍性压力感知。师徒关系不仅直接增益于心理资本,还可通过挑战性-阻碍性压力感知间接影响心理资本。挑战性压力感知正向预测心理资本,而阻碍性压力感知则对员工心理资本具有削弱作用。反馈寻求行为调节了师徒关系对阻碍性压力感知的负向影响,但在师徒关系与挑战性压力感知之间未发挥显著的调节作用。
Service employees need to contribute their physical and intellectual labor as well as emotional labor.Developing psychological capital of employees is important for the service industry.In addition,service employees face much stress which leads to different results.The mentoring provides a way to improve employees’psychological capital and manage their working-related stress for mentors offer support to new employees and give them appropriate working challenges so as to stimulate apprentices to perceive more challenge stress.At the same time,mentoring will reduce employees’role ambiguity and conflict,thus enhance their psychological capital.In Accordance with the job demands-resources model,this study explored the relations between mentoring,perceived challengehindrance stress and psychological capital by adopting a questionnaire survey of 349 valid data collected from 15 service enterprises of 9 cities in China.The results show that:(1)mentoring has a significant positive effect on perceived challenge stress,and affected perceived hindrance stress negatively;(2)psychological capital is positively affected by perceived challenge stress,and was negatively predicted by perceived hindrance stress;(3)mentoring is positively related to psychological capital;(4)perceived challenge-hindrance stress partially mediate the relationships between mentoring and psychological capital;(5)feedback-seeking behavior moderates the relationship between mentoring and perceived hindrance stress.
作者
温碧燕
赵玉玺
周小曼
刘博
WEN Biyan;ZHAO Yuxi;ZHOU Xiaoman;LIU Bo(School of Management,Jinan University,Guangzhou 510632,China)
出处
《旅游科学》
CSSCI
北大核心
2020年第3期63-77,共15页
Tourism Science
基金
国家自然科学基金面上项目“服务性企业员工正面心理资本、敬业程度和工作绩效的动态关系——基于双人组层面的研究”(71472075)。
关键词
师徒关系
挑战性-阻碍性压力感知
心理资本
反馈寻求行为
新员工
mentoring
perceived challenge-hindrance stress
psychological capital
feedbackseeking behavior
new generation
