摘要
为有效降低生鲜冷链前置仓物流服务质量风险,提高运作效率,基于利益相关者理论,运用文献研究法和德尔菲法,提取生鲜冷链前置仓物流服务质量风险的16个影响因素,集成决策实验室分析法(DEMATEL)和解释结构模型(ISM),研究各个影响因素之间的递阶关系及其对生鲜冷链前置仓物流服务质量风险的影响程度,构建了生鲜冷链前置仓物流服务质量风险影响因素的多层递阶结构模型。结果表明:在途生鲜农产品货损成本、配送准时性和生鲜农产品物流运作成本是生鲜冷链前置仓物流服务质量风险形成的核心因素。该研究可为生鲜冷链物流企业提高产品质量、降低物流服务质量风险和运作成本提供参考依据。
In order to reduce the risk of logistics service quality of fresh cold chain front warehouse and improve operational efficiency,this paper reviews related literature and adopts Delphi method to extract 16 risk impacting factors on logistics service quality of fresh cold chain front warehouse based on the stakeholder theory.Integrating DEMATEL-ISM method,the paper studies the relationship between these indexes and their impacts on logistics service quality of fresh cold chain front warehouse.Finally,the paper constructs a multilevel structure model for risk impacting factors of logistics service quality of fresh cold chain front warehouse.The results show that the deterioration loss of fresh agricultural products in transit,the poor punctuality of delivery and the high operating cost of fresh cold chain logistics are the core impacting factors of logistics service quality of fresh cold chain front warehouse.The results could provide a reference for fresh cold chain logistics enterprises to improve their product quality and reduce logistics service quality risk and operation cost.
作者
刘明菲
陈威
LIU Mingfei;CHEN Wei(School of Management,Wuhan University of Technology,Wuhan 430070,China)
出处
《安全与环境工程》
CAS
北大核心
2020年第1期118-125,共8页
Safety and Environmental Engineering
基金
安全预警与应急联动技术湖北省协同创新中心开放课题项目(JD20160251)。
