摘要
随着科学技术水平的不断提高,基于语音识别的智能故障报修系统已逐渐得到广泛应用,其中语音识别技术主要包括两方面内容,即为丰富词汇量的连续语音识别系统和互联网有效结合的语音信息查询服务系统等,其实现的基础条件在于IVR流程的有效建立,从而便于对现今存在的故障类业务制定针对性报修系统,为人们提供更便捷的服务帮助。本文主要对基于语音识别的智能故障报修系统展开详细研究分析。
With the improvement of science and technology,intelligent fault repair system of speech recognition has gradually been widely used based on the speech recognition technology mainly includes two aspects,namely the effective combination of continuous speech recognition system and Internet rich vocabulary of the speech information query and service system,the basic condition is effective to establish IVR processes the business class so as to facilitate the fault existing targeted repair system,provide more convenient service for the people.This paper focuses on the intelligent fault detection system based on speech recognition.
作者
孙林檀
唐博麟
田举
李子乾
Lintan Sun;Bolin Tang;Ju Tian;Ziqian Li(Customer Service Center North sub center of State Grid Corporation of China, Tianjin, 300309, China;Customer Service Center North sub center of State Grid Corporation of China, Tianjin, 300309, China)
出处
《电子科学技术》
2017年第5期73-76,共4页
Electronic Science & Technology
关键词
语音识别
故障
智能报修
研究应用
Voice Recognition
Fault
Intelligent Repair
Research and Application
