摘要
互联网已经成为当今人们生活中必不可少的一个部分,近几年呈现出更加高速的增长态势,日益发展的业务种类和激烈的市场竞争要求运营商不断提高的客户服务质量,重视客户投诉。但是在处理投诉的过程中,暴露出了投诉处理方式效率低、网络投诉与网络告警缺少关联、故障定位过程繁琐等问题。文章针对这些问题提出了一种互联网业务故障投诉系统的设计方案,介绍了互联网故障投诉系统的整体设计和功能模块设计,重点阐述了告警模块和故障源辅助定位模块。
The Internet has become an indispensable part of people’s daily life,and it shows a more high-speed growth trend.Growing service types and fierce market competition requires operators to improve customer service quality and pay attention to customer complaints.However, in the process of handling complaints, low efficiency of complaints processing, network complaints and network alarm is not associated, fault location process is cumbersome and other issues are exposed.This paper proposes a design scheme of Internet service fault complaint system for these problems,introduces the overall design and functional module design of Internet fault complaint system.This paper focuses on the alarm module and fault source auxiliary positioning module.
出处
《信息通信》
2018年第2期62-64,共3页
Information & Communications
关键词
互联网故障
系统框架
投诉系统
告警模块
故障定位
Internet fault
System framework
Complaint system
Alarm module
Fault location
