摘要
社会工作专业关系的双向性包括社会工作者与服务对象对彼此角色的清晰认知及双方对专业关系的存在与阶段变化的体察。由于社会工作职业形象较为模糊,服务对象经常将社会工作者错认为义工、好人、亲友、政府代表、推销者或诈骗者,形成了单向的专业关系,影响了服务成效。社会工作者难以纠正服务对象的认知偏差,在某些情况下甚至利用其认知偏差达成个人或机构的目的,社会工作者的处理失当导致双向关系建立的失败。迈向双向的专业关系,应增强社会工作职业形象的可识别性,强化社会工作的服务规范与伦理自觉,增强社会工作者对专业关系的敏感性。
The two-way professional relationship of social work includes the clear cognition of roles,theexistence of relationship and the development stage between social worker and clients. Because of the vagueprofessional image of social workers, the clients often mistook social workers for volunteers, good people,friends, relatives, government representatives, sellers or frauds, forming a one-way professional relationshipwhich seriously affected the effectiveness of the social service. It is difficult for social workers to correct thecognitive bias of the clients and sometimes some even use their cognitive bias to achieve their individual orinstitution purpose, and the mishandle of the social workers leads to the failure of the establishment of the two-way relationship. Towards to a two-way professional relationship, we should enhance the recognition of socialwork professional image, strengthen the service specification and ethical consciousness of social work, andenhance the sensitivity of social workers.
出处
《社会工作与管理》
2017年第5期18-23,共6页
Social Work and Management
基金
国家社科基金重大项目"社会治理背景下我国社会工作行动本土化理论框架与实践体系研究"(16ZDA084)
关键词
专业关系
职业形象
单向
双向
professional relationship
professional image
one-way
two-way
