摘要
目的探讨现行自动化调剂模式对门诊药房调剂质量控制的影响。方法分析门诊药房2014年6—8月传统手工调剂模式与2015年同期自动化调剂模式的调配内差、患者或家属取药等候时间以及患者或家属对门诊药房的满意度,并对其进行比较。结果在传统手工调剂模式及现行自动化调剂模式下,门诊药房的调配内差率分别为0.54‰、0.37‰,两者差异有统计学意义(χ~2=8.27,P<0.05);患者或家属在两种模式下的平均取药等候时间分别为(1.29±0.19)、(1.05±0.07)min,两者差异有统计学意义(t=2.86,P<0.05);患者或家属在两种模式下的满意率分别为81.82%、90.91%,两者差异有统计学意义(χ~2=8.45,P<0.05)。结论现行自动化调剂模式能够明显减少药品调配内差率,缩短患者或家属取药等候时间,提高患者或家属的满意度,提高了医院门诊药房的调剂质量。
Objective To investigate the influences of the automated dispensing pattern on the dispensing quality control of outpatient pharmacy. Methods The deployment error, average waiting time of patient getting drugs, the satisfaction of patients or their families were compared between the traditional manual dispensing pattern from June to August 2014 and the automated dispensing pattern from June to August 2015 in department of outpatient pharmacy, huai,an first peopled hospital affiliated to nanjing medical university. Re-sults From June to August,2014 ,the deployment error rate in outpatient pharmacy was 0. 54%c,while during the same time in 2015 ,the deployment error rate in outpatient pharmacy was 0. 37%c;the difference was statistically significant between the two patterns （ ^ - 8.27,P 〈0. 05）. From June to August,2014,the average waiting time of patient getting drugs was （ 1.29 ± 0. 19） min,while during the same time in 2015,the average waiting time of patient getting drugs was （ 1.05 ±0. 07） min; there was statistically significant difference between the two patterns （t = 2. 86,P 〈 0.05）. The satisfaction rates of patients or their families were 81.82% ,90. 91 % respectively in two dispensing patterns ; there was statistically significant difference between the two patterns （ x2 = 8. 45 , P 〈 0. 05 ） . Conclusions The automatic dispensing pattern shortens the waiting time of patient or their family getting drugs and improves the satisfaction of patient or their family, at the same time, it can obviously reduce the happening of deployment error. So, the automatic dispensing pattern can im-prove the dispensing quality of hospital outpatient pharmacy.
出处
《安徽医药》
CAS
2017年第9期1720-1723,共4页
Anhui Medical and Pharmaceutical Journal
关键词
调剂模式
调配内差
等候时间
满意度
Dispensing pattern
Deployment error
Waiting time
Satisfaction
