摘要
目的 加强胸外科手术患者交接转运流程管理,提高手术效率和转运效率,保证转运安全.方法 2015年上海交通大学附属胸科医院通过组建手术交接转运流程再造护理小组;分析转运各方的需求以及导致转运效率低、安全隐患较高的关键因素;对胸外科原有的手术转运交接流程进行再造、优化、规范,并加强对再造后流程的培训.以2015年1—3月胸外科手术转运患者1591例为对照组,2016年1—3月胸外科手术转运患者2126例为观察组,比较流程改进前后的转运交接效能,包括第1台手术延迟交接时间、接台手术延迟时间、术后滞留手术房患者数及医护人员对改造后流程的满意度.结果 流程再造优化后,第1台手术延迟率1.7%、接台手术延迟率2.7%、术后苏醒室滞留率2.8%,均低于流程再造前,差异有统计学意义（χ^2值分别为24.059、63.146、53.675;P＜0.01）;医护人员对再造后流程的满意度＞90%.结论 运用流程再造优化管理,可以有效提高手术转运效率和手术效率,提高患者安全和医护人员满意度.
Objective To strengthen the management of the handover and transfer process of surgical patients in the department of thoracic surgery, improve surgery and transfer efficiency and ensure transfer safety. Methods In 2015, Shanghai Chest Hospital, Shanghai Jiaotong University reconstructed a nursing team by building the surgical handover and transfer process, analyzed the needs of transferees and transferees and the factors contributing to low efficiency and high safety risks in transfer, rebuilt, optimized and standardized the existing surgical handover and transfer process in the department of thoracic surgery, and enhanced relevant training after the process was rebuilt. Totally 1591 transferred patients who received thoracic surgery between January and March 2015 were selected as a control group, while 2126 patients who received thoracic surgery from January to March 2016 were selected as an observation group. The handover and transfer efficiency before and after the rebuilt process was then compared, including time of handover delay for the first surgery, time of delay for consecutive surgery, the number of patients detained in operation rooms postoperatively as well as doctors and nurses′ satisfaction to the rebuilt process.Results After the process was rebuilt, the delay rate for the first surgery was 1.7%; the delay rate for consecutive surgery was 2.7%; the retention rate in recovery rooms was 2.8%, lower than the figures before the process was rebuilt （χ^2=24.059, 63.146, 53.675;P〈0.01）. Doctors and nurses′ satisfaction to the rebuilt process was 〉90%.Conclusions Management optimization by process reengineering helps to improve surgical handover and transfer efficiency, safety as well as doctors and nurses′ satisfaction.
出处
《中华现代护理杂志》
2017年第12期1675-1678,共4页
Chinese Journal of Modern Nursing
关键词
流程管理
胸外科
手术效率
转运安全
满意度
Process management
Department of thoracic surgery
Surgical efficiency
Transfer safety
Satisfaction degree
