摘要
目的:了解上海某三甲医院文员岗位职工工作满意度现状,为进一步完善管理方式提供科学依据和建议。方法:对明尼苏达职工满意度量表(MSQ)及相关文献中的量表进行改编,对该院文员岗位职工进行问卷调查,采用likert 5点法计分。结果:文员岗位总体满意度得分为3.91分,为比较满意;不同年龄文员岗位职工的总体满意度差异具有统计学意义。结论:进一步完善配置数量测算、薪酬晋升等配套政策将有助于提升文员岗位职工满意度,实现医、患、院等多方共赢。
Objectives： To investigate the job satisfaction in clerks in a top tertiary hospital in Shanghai to give scientific evidence on further promoting hospital management. Methods： Revised Minnesoda Satisfaction Questionnaire （MSQ） and other questionnaires in relevant literatures were adopted. The measurement tool used Likert 5 scale. Results： The entire satisfaction score was 3.91. Job satisfaction appeared to be significantly different among the groups of diverse age. Conclusions： Improving support polices including allocation, salaries and promotion is considered to help increasing job satisfaction in clerks and achieving multi-win-win situation.
出处
《中国医院》
2017年第5期34-36,共3页
Chinese Hospitals
基金
上海交通大学医学院人文社会科学创新研究培育项目(WK1506)
