摘要
"互联网+政务"服务公众采纳行为的影响因素是公共管理和学术界关注的热点。针对"互联网+政务"服务的特点,从感知信任、环境特征、公众满意度三个方面分析公众采纳政务服务的影响因素,使用多维度采纳意向设计公众采纳模型,并且对政务服务公众采纳过程进行阶段划分,结合技术接受基础模型、持续使用和信任理论,构建基于过程的"互联网+政务"服务公众采纳模型。最后采用数理统计和实证研究方法对采纳模型与假设进行检验,分析不同阶段公众采纳意向的关键影响因素,进而提出推进公众采纳的对策建议。
The behavioral characteristics of Internet plus government public service adoption behavior becomes the focusof attention of public management and academia.According to the characteristics of Internet plus government services, thefactors affecting public adoption of e-government services are analysed from perceived trust, environmental characteristics,public satisfaction, and the adopt the public adoption model is designed by using multi dimension adoption intention. Thegovernment public service adoption process is conducted stage division, combined with technology acceptance model, con-tinuous use and trust theory, and then public adoption model is constructed based on the process. Finally, mathematical sta-tistics and empirical research methods are used to verify the adoption model and hypotheses, and analyze the key factors in-fluencing the public adoption intention at different stages, and then put forward the countermeasures and suggestions to pro-mote the public adoption.
出处
《情报科学》
CSSCI
北大核心
2016年第10期141-146,共6页
Information Science
基金
安徽省自然科学基金重点项目(KJ2014A100)
安徽省质量工程项目(2015ckjh113)
国家教育部项目"中国科大-微软国家级工程实践教育中心"阶段性研究成果
关键词
互联网+政务
公众采纳
影响因素
接受模型
Internet plus E-Government
public adoption
influence factor
acceptance model
