摘要
目的分析健康体检报告差错事件原因并找出相应对策。方法选取2013年在我院健康管理体检中心存留的体检报告1146份和2014年1468份行回顾性分析，对比我院行体检报告管理强化前后投诉事件以及体检报告差错事件。结果2013年健康体检投诉事件占总体检人数的1．17％，高于2014年的0．58％，差别具有统计学意义（P〈0．05）；强化管理前因体检报告差错原因投拆明显多于体检报告管理强化后，差别具有统计学意义（P〈0．05）；体检报告管理强化前健康体检报告中字迹不清、书写错误、结论不完整等报告差错事件发生率以及总差错发生率均明显高于体检报告管理强化后，且差别均具有统计学意义（P〈0．05）。结论提高医务人员的重视程度，制定相应的完善的规章制度，采用详细的报告模板是减少体检报告差错的主要手段。
Objective To analyze the causes of health examination report errors and identify appropriate countermeas- ures. Methods Selected 1 146 reports in 2013 and 1 468 reports in 2014 in the health management of hospital medical centers for a retrospective analysis, and compared complaints and physical examination report errors before and after strengthening health report management. Results In 2013 the health examination complaints accounted for 1.17% of the total number of medical re- cords, significantly higher than 0.58% of 2014, and the difference was statistically significant （P〈0.05）. Before strengthening the management of medical reports, the medical examination report errors were significantly more than those after strengthening the medical report management, and the differences were statistically significant （P〈0.05）. Before strengthening the manage- ment of medical reports, the incidences of errors such as illegible report words, writing errors, and incomplete conclusion and in- cidence of total errors were significantly higher than those after strengthening medical report management, and the differences were statistically significant （P〈0.05）. Conclusion Increasing the degree of attention of medical personnel, formulating the corresponding perfect rules and regulations, and adopting detailed report template are the main means to reduce medical examina- tion report errors.
出处
《中国医院统计》
2015年第4期274-275,279,共3页
Chinese Journal of Hospital Statistics
关键词
健康体检
体检报告
差错事件
医患纠纷
Health examination
Examination report
Errors
Medical dispute
