基于ACSI模型的个人云存储服务质量评价模型研究被引量：13

Research on the Quality Evaluation Model of Personal Cloud Storage Service Based on American Consumer Satisfaction Index Model

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摘要随着互联网的广泛应用和移动终端设备的普及,存储在不同终端或社会网络环境中的个人信息如何同步、整合、备份和共享等问题成为人们关注的焦点。如何提升个人云存储服务质量,提高用户满意度,从而更好地满足用户需求是亟待解决的问题。主要是探讨影响个人云存储服务用户满意度的主要因素,以美国顾客满意度指数为理论基础构建个人云存储用户满意度概念模型,通过问卷调查法收集用户数据,利用结构方程模型和相关软件对数据进行分析和处理,为优化和提升个人云存储服务提供指导和借鉴。 With the wide application of Intemet and the popularity of mobile devices, the synchronization, integration, backup and sha- ring of personal information stored in different terminals or social network environment become the focus of the public. How to improve the service quality of personal cloud storage and user＇s satisfaction and meet user＇s demand is an urgent problem to be solved. This paper main- ly discusses the main factors that influence user＇s satisfaction of personal cloud storage, constructs the concept model of user＇s satisfaction based on the American Customer Satisfaction Index theory, collects user＇s data through questionnaire survey, and processes the data using the structural equation model and related software, which provides guid,ance and reference to optimize and improve personal cloud storage service.

作者占南谢笑王文韬

机构地区武汉大学信息资源研究中心

出处《情报杂志》 CSSCI 北大核心 2014年第6期187-194,共8页 Journal of Intelligence

基金教育部人文社会科学重点研究基地重大项目"数字信息资源的质量控制与管理研究"(编号:12JJD820008) 武汉大学研究生自主科研项目"云计算环境下个人信息管理研究"(编号:2013104010202)的研究成果之一中国科学技术信息研究所项目"数字信息资源的质量评价研究"(编号:1108325)

关键词个人云存储个人信息管理服务质量感知价值用户满意度模型 personal cloud storage personal information management service quality perceived value user＇s satisfaction model

分类号 G250 [文化科学—图书馆学]

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参考文献14

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