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在线评论对顾客购买意愿的影响研究 被引量:8

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摘要 本研究基于传播说服理论、消费者行为理论以及计划行为理论等经典理论的核心内容,以顾客信任为中介变量,从在线评论信息发布者、信息内容以及信息接收者的角度考察在线评论对顾客购买意愿的影响。通过对194名网购用户的问卷调查,对所建立的模型进行验证。研究结果表明,评论者专业性、评论数量、评论内容质量、评论时效性以及评论的情感倾向通过顾客信任都对顾客购买意愿有显著影响。
出处 《市场周刊》 2014年第4期58-60,83,共4页 Market Weekly
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