期刊文献+

社会治理绩效评估的公众主观指标体系探讨 被引量:36

A Study on Social Governance Evaluation Indexes: A Public-oriented Perspective
在线阅读 下载PDF
导出
摘要 社会治理离不开公众参与,因此社会治理绩效评估应格外重视和强调以公众为中心的主观指标。从创新社会治理的背景和内容来看,社会治理绩效评估的主观指标应包括三个维度:社会治理的公平感、社会服务的满意度和社会幸福感,分别对应公众对社会治理公平公正性认可、对社会服务的满意程度认可和对社会总体生活环境和社会功能的认可。 Improving and innovating social governance has become a strategic mission of all levels of governments in China since 2011. Therefore, how to evaluate the performance of social governance has been a critical issue in public management practice. Because social governance is a kind of public service and public regulation directly related to people, the evaluation of social governance should primarily consider the subjective evaluation index from the public. Although existing literature in social governance performance evaluation has indicated the importance of the public subjective index, few researches have discussed it in detail. Judging from the background and content of creative social governance, the subjective evaluation index system should include three dimensions: 1) perceived justice of public regulation, reflecting the public's opinion of the fairness of social governance; 2) satisfaction of public service, reflecting the public's judgment of public service quality; 3) social well-being, reflecting the public's perception of the general degree of the social harmony.
作者 张欢 胡静
出处 《四川大学学报(哲学社会科学版)》 CSSCI 北大核心 2014年第2期120-126,共7页 Journal of Sichuan University:Philosophy and Social Science Edition
基金 教育部哲学社会科学研究重大课题攻关项目"社会管理体制创新研究"(11JZD026)
关键词 社会治理 绩效评估 公平感 满意度 社会幸福感 social governance, performance evaluation, perceived justice, satisfaction, social well-being
  • 相关文献

参考文献62

  • 1D.W.Williams,"Measuring Government in the Early Twentieth Century," Public Administration Review,Vol.63,No.6,2003,pp.643-659.
  • 2邢占军.沿海某省城市居民主观幸福感纵向研究[J].心理科学,2005,28(5):1072-1076. 被引量:23
  • 3“中国社会管理评价体系”课题组.《中国社会治理评价指标体系》,《中国治理评论》2012年第2辑.
  • 4A.Parasuraman,V.Zeithaml and L.L.Berry,"Reassessment of Expectations as a Comparison Standard in Measuring Service Quality:Implications for Future Research," Journal ofMarkting,Vol.58,January 1994,pp.111-124.
  • 5Gregg G.Van Ryzin,Douglas Muzzio,Stephen Immerwahr,Lisa Gulick and Eve Martinez,"Divers and Consequences of Citizen Satisfaction:An Application of the American Customer Satisfaction Index Model to NewYork City," Public Administration Review,Vol.64,No.3,2004,pp.331-341.
  • 6Jerald Greenberg,"The Social Side of Fairness:Interpersonal and Informational Classes of Organizational Justice," In R.Cropanzano,ed.,Justice in the Workplace:Approaching Fairness in Human Resource Management,Hillsdale,N.J.:Erlbaum,1993,pp.79-103.
  • 7Tony Saich.对政府绩效的满意度:中国农村和城市的民意调查[J].公共管理评论,2006(2):1-19. 被引量:19
  • 8Keyes,“Social Well-being,”pp.121-140.
  • 9R.B.Denhardt and J.V.Denhardt,"The New Public Service:Serving Rather than Steering," Public Administration Review,Vol.60,No.6,2000,pp.549-557.
  • 10Claes Fomell,Michael D.Johnson,E.W.Anderson,J.Cha and B.E.Bryant,"The American Customer Satisfaction Index:Nature,Purpose,and Finding," Journal of Marketing,VoL 60,October 1996,pp.7-18.

二级参考文献266

共引文献795

同被引文献682

二级引证文献258

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部