摘要
目的探讨"品管圈"在门诊预约诊疗服务中的应用效果。方法成立"生命圈"品管圈活动小组,运用质量管理常用工具对门诊预约诊疗服务进行改进,并将改进前后状况进行比较。结果门诊预约诊疗选择率由37%上升至68%,差异有统计学意义(P<0.01)。结论运用品管圈手段,对提升门诊预约诊疗服务效果明显,有助于医院质量管理工作的持续改进。
Objective To study the effect of applying Quality Control Circle （QCC） in outpatient service appointment. Methods ＂Life circle＂ QCC activity group was set up; regular quality management tools were used to improve the outpatient services appointment and status before and after the improvement were compared. Results Outpatient service appointment rate increased from 37% to 68%, with statistically significant difference （P 〈 0.01）. Conclusion QCC has obvious effects on promoting outpatient services appointment and is beneficial to the continuous improvement of hospital quality management.
出处
《医院管理论坛》
2014年第2期29-31,共3页
Hospital Management Forum
关键词
品管圈
门诊
预约诊疗
选择率
Quality control circle
outpatient service
appointment registration
selectivity
