摘要
介绍了4S店的服务策略,阐述了图书馆常规知识介绍的缘由和具体措施,提出图书馆工作人员应主动与读者交流沟通。
This paper introduces the service strategies of 4S store,expounds the origins of and concrete measures for the introduction of library＇s conventional knowledge,and points out that the librarians should make active communication with readers.
出处
《科技情报开发与经济》
2013年第18期109-111,共3页
Sci-Tech Information Development & Economy
关键词
公共图书馆
读者服务
4S店
服务策略
public library
service for readers
4S store
service strategy
