电子商务环境下物流企业服务能力研究文献综述被引量：3

Review of Literatures on Service Capacity of Logistics Enterprises in E-commerce Environment

下载PDF

导出

摘要鉴于电子商务与配套物流服务的快速发展,基于交易成本理论、资源基础理论及复杂自适应系统理论,从物流服务的战略性认知研究、系统性认知研究以及消费者认知研究的角度梳理了现有对物流企业服务能力的认识以及研究。最后指出,对于电子商务平台、顾客、物流服务提供商三者之间的关系研究,有关消费者的个性、环境和不确定性对消费者行为影响的研究,对物流服务企业的服务能力构建的演化研究都是未来电子商务环境下物流企业服务能力研究的可能方向。 In view of the rapid development of e-business and the supporting logistics services and on the basis of the theories of transaction cost, resource foundation and complex adaptive system, we went over the current recognition and studies on the service capacity of the logistics enterprises from the perspective of strategic awareness, systematic awareness and consumer＇s perception of logistics services. At the end, we pointed out the possible directions for the future studies on the relationship between the e-business platform, customers and logistics service providers.

作者何征马光霞

机构地区攀枝花学院

出处《物流技术》北大核心 2013年第9期85-88,共4页 Logistics Technology

基金四川省教育厅2011年度科研项目计划(11SB207)

关键词电子商务物流服务能力消费者认知 e-commerce logistics service capacity consumer perception

分类号 F713.365 [经济管理—产业经济]

引文网络
相关文献

参考文献40

1Amit R, Zott C. Value creation in e-business [J]. Strategic Management Journal, 2001,22 (6):493-520.
2Chen I J, Panlraj A.Towards a theory of supply chain management: the constructs and measurements [J]. Journal of Operations Management, 2004,22 (2): 119-150.
3Powell W W. Neither market nor hierarchy: network forms of organization [J]. Research in Organizational Behavior, 1990,12 (27):295-336.
4Williamson O E. Markets and Hierarchies: Analysis and Amitrust Implications[M]. New York: The Free Press,1975.
5Spulber D F. Market microstructure and intermediation[J]. Journal of Econ- omic Perspectives, 1996,10 (3): 135-152.
6Madhok A. Reassessing the fundamentals and beyond: Ronald Coase, thetransaction costs and resource-based theories of the firm and the institutional structure of production [J]. Strategic Management Journal, 2002,23 (6):535-550.
7Doz Y,Hamel G. Alliance Advantage [M]. Boston: Harvard Business Press, 1998.
8Benjamin R I, Wigand R T. Electronic markets and virtual value-chains on the information superhighway [J].Sloan Management Review, 1995,36(2): 62-72.
9Burtan A F, Mooney J G. The evolution of electronic marketplaces: an exploratory study of internet-based electronic commerce within the American independent insurance agency system [J]. The Australian Journal of Information Systems, 1998,6 (1):20-44.
10Elliot Rabinovich, A Michael Knemeyer, Chad M Mayer.Why do Interact commerce firms incorporate logistics service providers in their distribution channels? The role of transaction costs and network strength [J].Joumal of Operations Management ,2007,25:661-681.