摘要
门诊药房药学服务是医院药学的重要分支,是直接面向患者提供医疗服务的重要窗口。门诊药房药学服务的改革与创新在提高医疗服务质量,保证患者用药安全,提高医院整体服务水平方面有重要意义。本文通过分析门诊药房药学服务改革与创新的必要性,总结当前药学服务所存在的问题,提出加强窗口人员的业务能力培训,强化窗口人员的职业道德培养,特事特办,减少药事纠纷,积极开展药物咨询工作,按时进行患者满意度调查,完善医院信息系统的改革建议。
Out-patient pharmaceutical care is one of the important departments of hospital pharmaceutical care, which offers direct medical services to patients.The reformation and innovation of out-patient pharmaceutical care has significant meaning in improving the quality of medical service, ensuring the safety of medication use, and enhancing hospital service in a whole.By analyzing the importance of out-patient pharmaceutical care and summarizing the problem it encounters now, this artic）e offers suggestion for reformation, such as increasing professional trainings for employees; reducing disputes by flexibly putting regulations in to action; improving medication consulting service; regularly researching patient＇ s satisfaction rate and improving hospital information network system.
出处
《中外医学研究》
2013年第9期133-134,共2页
CHINESE AND FOREIGN MEDICAL RESEARCH
关键词
门诊药房
药学服务
药品咨询
Out-patient pharmacy
Pharmaceutical eare
Medication consulting
