摘要
目的了解三甲医院护理人员同理心水平及其影响因素。方法2012年4月采取随机方便抽样方法对广州市某三级甲等医院的180名护士，采用同理心量表进行问卷调查，了解其同理心情况。结果共发放问卷180份，回收177份，其中回收有效问卷151份，有效回收率为85．3％。151名护理人员的同理心得分为（62．42±4．93）分。不同文化程度、婚姻状况、工作时间、职称、同理心相关课程学习情况、聘用类型的护理人员的同理心得分不同，差异有统计学意义（F值分别为27．433，37．170，73．201，58．164，27．707，48．741；P〈0．01），其中文化程度、婚姻状况、工作时间、职称、同理心相关课程学习情况对护理人员的同理心水平有影响（t值分别为6．302，2．617，3．397，2．486，3．158；P〈0．05）。结论护理人员应重视自身文化水平的提高和同理心相关课程的学习，为患者提供更人性化的优质护理服务，对减少护患纠纷、构建和谐的护患关系具有积极的意义。
Objective To investigate the status and influencing factors of empathy of nurses in grade 3 and first-class hospitals of Guangzhou city. Methods Convenient sampling method was used and a total of 151 nurses of grade 3 and first-class hospitals in Guangzhou city had been interviewed with the empathy scale. Results Of the 180 distributed questionnaires,totally 172 questionnaires were retrieved,the effective response rate was 85.3 %. The empathy score of nurses were （62.42 ± 4.93）. The significant score difference was found in nurses with different education level, marital status, working hours, professional title, learning of related empathy courses and employ type （ F = 27. 433,37. 170, 73. 201,58. 164, 27. 707,48. 741 ; P 〈 0. 01 ）. The influencing factors of empathy were education level, marital status, working hours, professional title and learning of related empathy courses （ t = 6.302,2. 617,3. 397,2. 486,3. 158, respectively; P 〈 0. 05 ）. Conclusions Nurses should pay attention to raise their level of culture and study the related empathy courses so as to provide a more humane quality care for patients.
出处
《中华现代护理杂志》
2013年第2期137-139,共3页
Chinese Journal of Modern Nursing
