摘要
本文以调度计划的稳定性为优化目标,将修正式决策与前摄式决策相结合,提出一种不确定环境下的电力企业客户资源多项目预测-反应式调度框架,建立完善统一的客服资源调配体系,可实现客服资源的整合利用。
In this paper, taking the stability of the scheduling plan as the optimization objective, combining modified decision-making and proactive decision-making, the power enterprise customer resources multi-project prediction-reactive scheduling framework under an uncertain environment was presented,and unified customer service resource scheduling system was established and improved, which can realize the integrated use of customer service resources.
出处
《价值工程》
2013年第7期137-138,共2页
Value Engineering
关键词
电力企业
客服资源
调度模型
electric power enterprises
customer service resources
scheduling model
