摘要
本研究探讨团队层面变革型领导与成员团队满意度、团队认同之间的关系,考察团队学习的中介作用,以及影响变革型领导和团队学习关系的权变因素。采用问卷调查方式对某省通讯运营商的85个客服团队进行调查。采用多层线性模型(Hierarchical Linear Modeling)对团队变革型领导、团队学习、团队满意度、团队认同之间的关系进行分析。结果表明,团队学习对团队领导的变革型领导行为与员工工作态度的关系具有一定的中介作用。团队成员工作技能在变革型领导和团队学习间起调节作用。
This study investigated the relationship among transformational leadership, team satisfaction and team identification, explored the mediating role of team leaning and research the boundary condition of team leadership and team learning. Survey data were collected from 85 customer service teams in high-tech organizations. Hierarchical linear modeling results demonstrated that the relationship between transformational leadership and team satisfaction and identification was partially mediated by team learning. And team member expertise moderated the relationship between transformational leadership and team learning.
出处
《数理统计与管理》
CSSCI
北大核心
2013年第1期100-112,共13页
Journal of Applied Statistics and Management
基金
国家自然科学基金项目(项目批准号:71072094
71101148)
关键词
变革型领导
团队学习
团队满意度
团队认同
多层线性模型
transformational leadership, team learning, team satisfaction, team identification, hierar- chical linear modeling
