摘要
目的在数字化门诊建设中引入精益管理理论和方法,为门诊患者和出诊医师提供人性化服务。方法成立精益管理团队,运用精益工具评估存在问题,采取系列措施优化流程、完善服务。结果达到了精益管理的预期效果。结论流程改善是数字化门诊建设的先导,门诊管理者应全程参与数字化门诊建设过程,充分重视门诊信息数据的挖掘和分析。
Objective To introduce the theory and methods of lean management during the construction of digital outpatient clinical unit, to provide humanized service for patients and doctors. Method Setting up the lean management team. Then, using lean tools to assess existing problems, takeing a series of measures to optimize process and service. Results The expected effect of lean management has been achieved. Conclusion The process improvement is the most important part of the construction of digital outpatient service. The managers of outpatient clinical units should participate in the construction of digital outpatient service process, and pay fully at- tention to mining and analysis of outoatient informatinn data.
出处
《解放军医院管理杂志》
2012年第10期932-933,共2页
Hospital Administration Journal of Chinese People's Liberation Army
关键词
数字化门诊
精益管理
医院
digital outpatient unit
lean management
hospita! .
