1Rodriguez D. B. ,Martin I'L S. ,Collado J. The role of expectations in the consumer satisfaction formation process: empirical evidence in the travel agency sector [ J ]. Tourism Management,2006,27:410 - 419.
3Dube L. , Menon IC Multiple roles of consumption emotions in post - purchase satisfaction with extended service transactions [ J]. Interna- tional Journal of Service Industry Management,2000,11:287 - 304.
7Joppe M. , Martin D. , Waalen J. Toronto' S image as a destination: a comparative importance - satisfaction analysis by origin of visitor [ J]. Journal of Travel Research,2001,39:252 - 260.
8Kim H. , Richardson S. Motion picture impacts on destination image[J]. Annals of Tourism Research,2003,39:216 - 237.