摘要
作为一种政府管理的创新实践,公共服务标准化在标准化建设、服务型政府建设和规范化建设的进程中脱胎而来。在梳理公共服务标准化创新的发展路径,分析可持续性发展影响因素的基础上,构建公共服务标准化可持续性模型;采用针对给定评价因子作出的书面描述评估方法,建立可持续性模型的评估体系;运用规范性的案例研究方法,验证了杭州市上城区公共服务标准体系。结论表明:作为微观个案中的上城区公共服务标准化的持续性轨迹呈现递增式变化,作为宏观整体的公共服务标准化在未来一段时期,发展空间较大。
The public service standardization,emanating from the process of standardization and a service oriented government,as well as normalization constructions,has been recognized as a sort of innovation practice of government management.Based on innovation paths of public service standardization,together with influencing factors for sustainability,this essay discusses sustainability models for public service standardization.Alluding to formal descriptive assessment methods for indicators determined previously,this essay,in turn,builds an evaluation system for a sustainability model.Furthermore,with applications for the normative case study method,the author ultimately verified the public service standardization system,which was previously implemented by Shangcheng.However,the final conclusion is that public service standardization varies progressively with the time duration and spatial extension from the perspective of both microcosmic and macroscopic study.
出处
《公共行政评论》
CSSCI
2012年第4期93-120,180-181,共28页
Journal of Public Administration
基金
厦门大学"985工程"及"211工程"公共管理重点学科建设项目
国家社会科学基金重点项目<"十二五"时期公共服务标准化创新机制研究>(10AZD005)
关键词
公共服务标准化
发展持续性
个案验证
Public Service Standardization
Developing Sustainability
Case Verifying
