摘要
目的对门诊药师如何实施药学服务进行探讨。方法调查分析患者对门诊药房服务的满意度影响的因素。结果本次调查中,患者对调配服务中药剂师的服务态度满意度为92%,患者对药师提供的用药咨询服务满意度为94%,患者对等候时间的满意度为94%,对服务流程的满意度93%,其他包括对特需药品短缺占7%,与2011年1～6月改进前比较,患者满意度明显提高,且差异有统计学意义(P<0.05)。结论通过实施具体的管理改进措施使患者对门诊药房服务的满意度明显提高。
Objective To discuss outpatient pharmacist how to implement pharmacy service. Methods Impact factors of satisfaction of outpatient pharmacy services in all patients were investigated and analyzed. Results In this investigation, the satisfaction rate of services attitude on deployment services pharmacists in patients was 92%, the satisfaction rate of medi- cation counseling service which could be provided by pharmacists in patients was 94%, the satisfaction rate of waiting time in patients was 94%, the satisfaction rate of the service process was 93%, and the proportion of the other special drugs shortage accounted for 7%, which compared with the time of January to June 2011, satisfaction of patients improved signif- icantly, and there was significant difference （P 〈 0.05）. Conclusion The satisfaction of services of the outpatient pharmacy in patients are improved significantly by carrying out the specific management improvement measures.
出处
《中国当代医药》
2012年第30期162-163,共2页
China Modern Medicine
关键词
门诊药房
药学服务
满意度
管理
Pharmacy of outpatient
Pharmacy services
satisfaction
Management
