摘要
目的:探讨PDCA(计划、实行、检查、行动)循环管理办法在降低门诊药房发药差错率中的应用效果。方法:根据我院门诊药房实施PDCA循环前(2010年10-12月)的发药差错率,制订降低50%的目标,经过原因分析拟订对策,对实施过程进行总结,根据所得经验制定相关的标准规程,比较实施循环后(2011年4-6月)的发药差错率。结果与结论:对策分别为:新进药品学习和告知、增强工作人员经验交流、定期进行操作规程培训、对易出错药品设置警示标识、安排专人维持取药秩序;与实施循环前比较,实施循环后我院门诊药房的发药差错率明显降低(1.025‰ vs.0.340‰,P<0.05),均下降50%以上。表明PDCA循环管理办法能有效降低门诊药房发药差错率。
OBJECTIVE： To investigate the effects of PDCA （Plan-Do-Check-Action） cycle on lowering dispensing error rate of out-patient pharmacy. METHODS ： According to the dispensing error rates of out-patient pharmacy in our hospital before PDCA cycle （Oct.-Dec. 2011）, the target of decreasing by 50% was formulated and the countermeasures were developed after reason analysis. The implementation process of PDCA cycle was summarized, and the related standard was formulated on the basis of pre- vious experience. The dispensing error rates after PDCA cycle （Apr.--Jun. 2011） was compared with before. RESULTS ＆ CON- CLUSIONS： Countermeasures include studying and informing regulation of the new-coming drug, experience communication, regu- lar operation rules training, warning market of easy mistake and special personnel for sequencing maintenance. Compared with be- fore PDCA cycle, the dispensing error rates of out-patient pharmacy decrease significantly after PDCA cycle （ 1.025‰ vs. 0.340‰, P〈0.05）, decreasing by above 50%, which indicate that the dispensing error rate of out-patient pharmacy could be lowered effec- tively by PDCA cycle method.
出处
《中国药房》
CAS
CSCD
2012年第37期3495-3496,共2页
China Pharmacy
