摘要
根据旅客接受公路客运服务全过程，将公路客运服务分为进站服务、途中服务和出站服务三个阶段，分别分析影响各个阶段服务质量的主要因素，利用层次分析法建立公路客运服务质量评价指标体系，计算各个指标权重，并筛选出影响公路客运服务质量的关键指标。
According to the process of passenger to accept service, the whole process of passenger service can be divided into four parts： passenger terminal services, the way service and departure service. And then analyses the reasons of main factors to affect the service qualities in various stages. According to the- ory of AHP establish a passenger service quality appraisal index system to calculate each index weigh re- spectively. At last choose the key index that affects highway passenger service.
出处
《交通科技与经济》
2012年第4期98-101,106,共5页
Technology & Economy in Areas of Communications
