摘要
目的:通过沟通,增进患儿家长对护士的信任,提高患儿家长满意度,减少护患矛盾,建立良好的护患关系。方法:从2011年1月～2011年12月对600余例较难说话患儿家长实施多种有效沟通。结果:99%以上患儿家长对护士的服务都非常满意。结论:儿科护士必须学会有效的沟通技巧,才能快速提高患儿家长的满意度。
Objective： To improve parents satisfaction, reduce nurse-patient conflicts, establish a good nurse-patient relationship through communication, enhance parents on nurses＇ trust . Methods： From 2011 January to 2011 December more than 600 cases of difficult to talk to parents of children with the implementation of a variety of effective communication. Results： more than 99% of children with parents on nurses are very satisfied with the services. Conclusions： Pediatric nurses must learn effective communication skill, could rapidly improve the satisfaction of parents of children with.
出处
《中国伤残医学》
2012年第4期25-26,共2页
Chinese Journal of Trauma and Disability Medicine
关键词
儿科护士
患儿家长
有效沟通
Pediatric nurse
Parents
Effective communication
