5David J. Teece, Gary Pisano and Amy Shuen. Dynamic capabilities and strategic management. Strategic Management Journal, 1997(7) : 509 -533.
6Michael Gibbert, Marius Leibold and Gibbert Probst. Five styles of customer knowledge management, and how smart companies use them to create value. European Management Journal, 2002 ( 5 ) :459 - 469.
7M Garcia - Murillo and H Annabi. Customer knowledge management. Journal of the Operational Research Society, 2002 (8) : 875 - 884.