摘要
目的分析院外急救投诉原因，针对性地实施有效的防范对策，以降低投诉的发生。方法以投诉记录为依据，总结分析2008～2010年3年的投诉原因。结果医患沟通不到位，收费项目不理解，救治和转送不规范，出车速度慢是投诉的主要原因。结论加强沟通，规范救治，文明服务，减少投诉。
Objective To analyze the reasons of complaint on Emergency medical service, take the effective preventive measures to reduce the occurrence of complaint. Methods The record of complaints data from 2008 to 2010 were analyzed.Results Communication between Doctor and patient is not enough, Fees can not be understood, response slowly were the main reason for complaints.Conclusion Strengthen communication, standard treatment and civilization service can reduce complaints.
出处
《中国急救复苏与灾害医学杂志》
2012年第3期238-239,246,共3页
China Journal of Emergency Resuscitation and Disaster Medicine
关键词
院外急救
投诉
Emergency medical service
complaint
