摘要
医院通过客户服务中心平台的建设和应用,探索如何对病人实现诊前、诊中和诊后的全程关怀,为医疗推广一种新型服务模式提供参考。
This paper introduces the construction and application of the platform of client service center in the general hospital and discusses how to provide patients with an entire service including service before clinic,on clinic and after clinic.It can also provide references for a new service mode for clinic service.
出处
《中国医疗器械杂志》
CAS
2012年第1期77-78,共2页
Chinese Journal of Medical Instrumentation
关键词
客户关系管理
CTI
数据库
中间件
client relationship management
cti
data warehouse
middleware
