摘要
Business Process Reengineering (BPR) is one of the most efficient ways to make breakthrough in business performance. The application of Information Technology (IT) gives powerful support to the implementation of BPR. This paper first analyzes the importance and possibility of using IT in implementation of BPR, and organic integration of IT with BPR. Then, a case study on the IT-based management process reengineering of telephone malfunction repairing is given. Based on this case study, a number of key factors related to the use of IT in BPR implementation are discussed.
Business Process Reengineering (BPR) is one of the most efficient ways to make breakthrough in business performance. The application of Information Technology (IT) gives powerful support to the implementation of BPR. This paper first analyzes the importance and possibility of using IT in implementation of BPR, and organic integration of IT with BPR. Then, a case study on the IT-based management process reengineering of telephone malfunction repairing is given. Based on this case study, a number of key factors related to the use of IT in BPR implementation are discussed.
出处
《工业工程与管理》
2000年第1期50-54,共5页
Industrial Engineering and Management
基金
国家自然科学基金!资助项目 ( 7960 0 0 0 6)
辽宁省博士起动基金!资助项目 ( 971 0 2 3 )
关键词
企业过程再造
信息技术
管理过程
管理信息系统
business process reengineering (BPR) information technology (IT) management information system
