摘要
从客运产品开发、客流组织、列车管理、车站服务、行包运输、售票环境、队伍建设等方面介绍了北京铁路局提高客运质量的经验和做法。
The experiences and practice in improving the passenger transport quality by the Beijing Railway Administration are introduced in the aspects of passenger transport product development, passenger flow organization, train management, station service, luggages and parcels delivery, ticket booking environment and contingent construction.
出处
《中国铁路》
2000年第1期12-15,共4页
China Railway
关键词
旅客运输
客运质量
运输服务
北京铁路局
passenger transport, passenger transport quality, transport service, Beijing Railway Administration
