摘要
门诊是医院面向社会、面向患者的重要窗口,是医院医疗工作的重要组成部分,本院是三级甲等医院,患者多、流动性大、涉及面广,服务环节不到位往往易引起医疗矛盾。针对实际情况我院在工作中实施强化人性化服务理念的方式,从医疗、护理、环境、服务、教育等方面加以改善,强化门诊管理人性化,满足了不同患者的需求,提高了服务质量,医疗纠纷发生率大大降低。可见人性化服务在门诊管理过程中、在预防医疗矛盾中具有重要的作用。
Outpatient is an important partment in the hospital. There are many disputes between doctor and patients because lots of patients and work produces everday. We take the humanization services in the management,The quality of services made great progress, there are few dispute, we conclude that the management of humanization services make great role in the outpatient.
出处
《中国现代医生》
2011年第20期134-135,共2页
China Modern Doctor
关键词
人性化服务
门诊管理
医疗纠纷
Humanization services
Management of Outpatient
Disputes between doctor and patients
