摘要
目的探讨对眼科手术患者提供优质护理服务前后其满意度的变化,指导临床不断提高护理服务质量。方法随机抽取实施眼科手术患者600例,各随机分为300例未实施优质护理服务组和实施优质护理服务组。对未实施优质护理服务组患者只进行普通的治疗性常规护理,而实施优质护理服务组患者在常规护理的基础上提供优质护理服务;然后对两个组的患者各发放300份满意度调查问卷,了解提供优质护理服务前后患者的满意度情况。结果对眼科手术患者提供优质护理服务后,其满意度有了显著提高(P<0.001)。结论优质的护理服务可以极大的提高眼科手术患者的满意度,故在眼科临床护理工作中应当广泛推广应用,使其护理服务质量不断提高。
Objective Investigating the satisfaction change of patients for eye operation who are provide quality nursing care.Methods Selecting 600 cases from patients for eye operation randomly,and 300 cases devided into no-performing quality nursing care group and performing quality nursing care group.We provide normal nursing care to no-performing quality nursing care group,but quality nursing care to performing quality nursing care group.Then we give out 300 questionnaires to each other group,so we can know the satisfaction change of patients before and after provided quality nursing care.Results The satisfaction of patient for eye operation has significant increase after provide quality nursing care（P〈0.001）.Conclusion Quality nursing care can greatly improve the satisfaction of patients for eye operation.We can apply quality nursing care extensively in clinical application.
出处
《中国医药指南》
2011年第17期185-186,共2页
Guide of China Medicine
关键词
优质护理服务
眼科手术
满意度
Quality nursing care
Eye operation
Satisfaction
