摘要
目的探讨智慧服务理念对提高门诊患者TAT治疗的依从性,减少患者因超过观察皮试结果时间而需重新皮试引起的痛苦及人为地延长注射时间。方法选择门诊TAT治疗患者50例作为研究对象,随机分为观察组和对照组各25例。观察组引用智慧服务理念向患者讲述TAT的相关知识,让患者详细了解TAT治疗的流程、用药须知、局部反应、脱敏疗法等注意事项;对照组按照护理常规护理。结果观察组患者在观察区内休息的依从性明显增加;因没有及时观察皮试结果而需要重新皮试的现象明显减少。结论智慧服务能调动患者的积极性,主动参与配合,提高护士的工作效率和患者的满意度,对预防医疗纠纷和事故的发生,保障患者的医疗安全具有显著的意义。
Objective To know the effects of wisdom services on improving patient compliance with TAT treatment and avoiding skin test once more due to missed observation in time.Methods 50 outpatients with TAT treatment were recruited in this study.They were randomly divided into the observation group and the control group,25 patients respectively.We quoted the wisdom service idea to the patients in the observation group,let the patients know about TAT in medication notices,treatment procedure,local response,desensitization therapy.As for the patients in control group,we did according to conventional nursing.Results The compliance of patients in observation group increased obviously.The number of patients in observation group who needed to receive skin test again was obviously fewer than that in the control group.Conclusion Wisdom services can mobilize the patients who could participate in the treatment with enthusiasm,improve the efficiency of nursing work and patient satisfaction,avoid medical disputes and protect the patients.
出处
《实用临床医药杂志》
CAS
2011年第2期40-41,共2页
Journal of Clinical Medicine in Practice
