摘要
随着社会主义市场经济体制的建立与发展，人们的观念也在发生变化。病人到医院就医，不论何种原由引起不满意，就会找到有关部门投诉。北京协和医院收集了１９９７年４月～１９９８年１月，病人到院办公室投诉的案件，分析投诉案件的产生有关医院方面的原由有责任心不强，职能不到位；服务态度不好；医院管理脱节，科室各自为政。提出现阶段应加强几个方面的工作力度：制定医疗法规，保障医院发展；强化医院管理，建立健全规章制度与监督考核机制；注重软件建设，抓紧人才培养；深入持久地开展医德医风教育。
With the establishment and development of the system of the socialist market
economy,people's concepts have also been undergoing changes.Patients feeling dissatisfied
with the medical services they get at hospitals,whatever the causes may be,will make a
complaint at the department concerned.Beijing Union Hospital collected the cases of complaint
laid by patients at the hospital's office from April 1997 to Jan. 1998 and analyzed the causes
involving the hospital.Included were lack of responsibility,inaccessibility of functions,poor
delivery of services,disjointedness in hospital administration,and lack of coordination among
various departments.It is pointed out that at present work has to be furthered in the following
aspects.One is to make medical laws and regulations so as to safeguard the hospital's
development.Another is to strengthen hospital administration by setting up a whole range of
rules and regulations and a supervisory and assessing mechanism.The third is to lay stress on
the construction of the software,especially the cultivation of talents,and the fourth is to conduct
thorough and protracted education in medical ethics.
出处
《中华医院管理杂志》
北大核心
1999年第7期434-436,共3页
Chinese Journal of Hospital Administration
