摘要
目的探讨四化管理模式在骨科优质护理示范病房创建中的应用效果,为创建骨科优质护理病房提供经验。方法将2009年6月至2010年7月893例患者按入院时间分成研究组(419例)和对照组(474例)。对照组给予常规护理模式;研究组给予四化管理护理模式:即全程实施护理岗位固定化、护理内容个体化、全程护理人性化、护患关系亲情化。结果研究组实施四化管理模式后基础护理、重危护理、健康教育和护理文书合格率显著优于对照组(P<0.05,P<0.01);同时,研究组护理工作满意率也显著优于对照组(均P<0.01)。结论四化管理模式有助于提高护理质量,在骨科优质护理示范病房创建中取得较好效果。
Objective To explore the effect of a new modernization management mode in orthopedic ward,and to provide pilot ex-perience for construction of high quality service orthopedic ward.Methods A total of 893 patients admitted from June 2009 to June 2010 were divided into a control group（n =474）and a study group（n =419）according to chronological order.The control group received routine nursing service,while the study group were subjected to a new modernization management mode.Namely,patients were taken care of by a designated nurse during hospitalization,the nursing contents were individualized,humanistic care was provided through the whole process,and the nurse-patient relationship was filled with family love.Results The qualified rates of fundamental nursing care,critical care,health education,and nursing documents had significant differences between the two groups（P〈0.05,P〈0.01）.The patient satisfaction rate in the study group was also significantly higher than that in the control group（P〈0.01）.Conclusion Modernization management mode helps to improve the quality of nursing service in the orthopedic ward,and to achieve excellent effect in the construction of high quality orthopedic ward.
关键词
骨科
优质护理服务
示范工程
四化管理模式
护理质量
orthopedic ward
high quality nursing service
demonstration project
new modernization management
quality of nursing service
