制造企业如何获得服务创新的知识?——服务中介机构的作用被引量：85

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摘要以往研究认为跨界搜索是制造企业从外部获得异质性知识,从而促进服务创新的关键。但制造企业的服务创新需要来自技术、顾客和市场等更广泛的知识,需要进行更大范围的搜索,因此企业在进行跨界搜索时,常常面临着成本与收益的两难局面。本文通过研究发现与服务中介机构的关系在解决上述难题中发挥了重要的作用:服务中介机构不仅是重要的服务创新知识源,同时还是制造企业进入各种异质性社会网络的桥梁,从而能够帮助制造企业解决跨界搜索难题,促进服务创新。进一步,本文基于市场有效性理论和社会网络理论检验了行业竞争强度和环境不确定性的调节作用,发现市场有效性理论更符合中国目前的情境特征。

作者张文红张骁翁智明

机构地区南京大学商学院

出处《管理世界》 CSSCI 北大核心 2010年第10期122-134,共13页 Journal of Management World

基金国家自然科学基金项目(70802026) 青年科学基金项目(71002024) 江苏省社会科学基金(09GL009) 南京大学商学院青年教师科学研究基金的研究成果

关键词服务创新跨界搜索服务中介机构竞争强度环境不确定性

分类号 F424 [经济管理—产业经济] F719 [经济管理—产业经济]

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