摘要
对病人满意度调查与评价过程中研究对象的选择、样本容量、问卷设计、调查的实施方法、问卷的评价等方面存在的常见问题进行了综述。
For investigation and assessment of satisfaction level of health service clients with respect to clinical or managerial practices, behaviors and attitudes, questionaire as a good and common method is discussed: while closed questions may limit understanding of attitudes and opinions held by respondents, open questions, largely unstructured, allow much more scope for depth in respondents' answers; communications with clients are extended beyond merely delivering a question and getting a simple answer with an overemphasis on statistical arithmetic, so as to include truly listening to clients ideas, opinions, problems, and concerns,and soliciting their recommendations for improvement;several other methodological issues of questionaire design,sample content,assessment methods,are also reviewed.
出处
《中国医院管理》
1999年第7期19-22,共4页
Chinese Hospital Management
关键词
病人满意度
样本容量
医院管理
调查
Client satisfaction Questionaire design and assessment Sample content
