9Bake R,Streatifield J.What type ofgeneral practice do patients refer? Exploration of practice characteristics influencing patient satisfaction[J].J Bri General Practice,1995,45:654-659.
10Williams B, Coyle J, Healy D. The meaning of patient satisfaction : an explanation of high reported levels[J]. See Sci Med, 1998, (47) :1351-9.
