摘要
为客观地以服务对象为主体评价综合医院的医疗服务质量,本研究初步研制了住院病人满意度量表(IPSO),通过预调查数据,对量表作为一种测量工具进行了较系统的科学评价,以广州市3所综合医院的900例出院病人为调查对象,采用信函调查方式,初测有效回收率为30％,再测有效回收率为47％,项目应答率为93.2％。内部一致性α信度系数颇高,为0.92;初测与再测之间无显著性差异(P=0.183),且密切相关(r=0.812,P<0.0001),重测信度满意。经因予分析,因予负荷和结构与量表内容基本吻合,支持内容效度。因素内相关性强于因素间相关性的结果,有力地支持聚集和区分效度,可以初步认为,IPSO是可信的和有效的。
The inpatient satisfaction questionnaire (IPSQ) was initially developed for measuring quality of medical care in the general hospitals IPSQ as an instrument was evaluated by statistical and psychological methods based on the data from pilot survey, The subjects were the 900 discharged patients from three gereral hospitals in Guangzhou Mail survey was employed with a response rate of 30% for the test and 47% for the retest. The response rate for the items was 93. 2%. Good reliability of IPSQ was proved by what Cronbach' s a was 0. 92 and there was no significant difference (P = 0. 183) and there was significant correlation (r = 0. 812, p <0. 0001) between test and retest Content validity was supported by factor loading. Convergent and discriminant validity was supported by factor loading, convergent and discriminant validity was strongly supported in that the maximum interscale correlation was less than the internal consistency of individual dimension. It comes to conclusiom that IPSQ was reliable and valid.
出处
《中国医院管理》
1999年第2期15-18,共4页
Chinese Hospital Management
关键词
病人满意度
量表
医院管理
服务质量
Patient satisfaction Questionnaire Reliability Validity Response rate
