摘要
图书馆的人性化管理和服务是人类步入高度文明的信息时代和图书馆现代化纵深发展所追求的一种新型服务理念,也是当前图书馆发展的必然趋势。本文结合高校图书馆实际,从人性化管理的四个原则,即人性化原则、情感原则、和谐性原则、激励原则;人性化服务的三种措施,即树立人性化的服务理念、提高服务质量,提供个性化服务、创造人性化的服务设施。探索在为读者服务过程中,如何重塑人性化图书馆管理。
The Human-based management and service of university library, which is an inevitable developing trend of current libranes, is a new service concept that is persued when human has stepped into the highly civilized information age and when libraries have developed greatly. The present paper, based on the real condition of university libraries, discusses not only the four principles, namely the principle of humanity, emotion, harmony and encouragment, but also three measures of human-based service： 1） establishing the concept of human-based service; 2） improving ser- vice quality and offering particular service; 3） creating human-based service facilities. This paper also explores how to reshape human-based library management when serving the readers.
出处
《黑龙江科技信息》
2010年第19期111-111,89,共2页
Heilongjiang Science and Technology Information
关键词
学校图书馆
以人为本
人性化管理
university library, human-oriented, human-based management
