摘要
本文对客服系统结构和预警指标进行了分析,并对客服系统预警进行了建议。
This essay is focus on the analysis of the architecture and early-warning indicator of customer-service system, and on the basis of that put forward some suggestions of the early-warning processing procedure of customer- service system.
出处
《电信工程技术与标准化》
2010年第3期65-68,共4页
Telecom Engineering Technics and Standardization
关键词
客服系统
排队机
预警指标
customer-service system
automatic call distributor
early-warning indicator
