在Web2.0数字化服务环境中创建与使用型人--访谈调查的实证研究被引量：4

Creating and Using Personas for Web2.0 Digital Service Environment ——An Empirical Study by Interview

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摘要作为分析在Web2.0脉络下信息搜寻行为的新取向,在已调查497位中国科学院研究生的Web2.0经验基础上,对36位同学进行跟踪访谈后,创建与使用型人,以讨论如何在Web2.0时代提升数字化服务。研究区分了四类具有行为、特征、情绪反应与服务需求的型人。 As new approaches to analysis of information seeking behavior in the Web 2.0 context, this paper creates and uses personas based on the investigated Web2.0 experience of 497 postgraduates and PhD students in Chinese Academy of Sciences （CAS） with 36 students＇ follow-up interviews, so as to discuss how to improve digital service in Web2.0 era. It also distinquishes the four personas by their behavior, character, emotion reaction and service needs.

作者顾立平

机构地区香港城市大学图书馆

出处《图书情报工作》 CSSCI 北大核心 2010年第7期38-41,共4页 Library and Information Service

关键词信息行为信息服务信息系统网络用户信息交流 information behavior information service information system web user information communication

分类号 G252 [文化科学—图书馆学] G250.7 [文化科学—图书馆学]

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参考文献13

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