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公立医院住院患者满意度提升研究 被引量:2

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摘要 基于顾客满意度的内涵,深入分析影响公立医院住院患者满意度的因素及其具体成因,并提出了改善公立医院住院患者满意度的对策建议,包括:矫正患者的认知误区、强化护理人员的服务意识、提高护理人员的专业技能以及营造良好的住院环境等。
作者 李从阳
机构地区 孝感市中心医院
出处 《经济师》 2010年第4期239-240,共2页
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