摘要
目的:通过本课题研究,探索我区医疗纠纷、事故防范的有效机制与手段,降低医疗事故的发生,确保医疗安全。方法:以2004年8月课题立项研究为时间界限,设对照组与干预组,对照组:取自2002年9月—2004年8月间所引发医疗纠纷、事故的主要原因作研究对比材料;干预组:取自2004年9月—2006年8月间的相关材料,二组资料作回顾性对比分析。结果:通过法制宣传、业务培训、专题研讨、学术交流、案例分析、加强督查等一系列干预措施。医疗投诉、受理鉴定、事故的发生率分别下降10.0%、44.5%、15.4%;医疗总体质量提高5.1%、社会满意度得到进一步提高。结论:提高医务人员的业务素质、强化防范意识、规范操作流程、改善服务态度是降低医疗纠纷、事故的关键所在。
Purpose Through the study of this subject to find effective system and means for preventing medical disputes and accidents in our District and lower the rate of medical accidents and guarantee medical safety. Method： Contrast Group and Intervention Group are set as of Aug. 2004 when the subject was initiated. The Contrast Group is based on major cause of medical disputes and accidents occurring from Sep. 2002 to Aug. 2004; the Intervention Group is based on relevant material from Sep. 2004 to Aug. 2006 for retrospective and comparative analysis. Result： Through a series of intervention means, like publicity of law, business training, subject discussion, academic exchanges, case study and enhancement of supervision, medical complaint, hearing and appraisal and rate of medical accident decreased by 10.0%, 44.5% and 15.4% respectively; the overall medical quality raised by 5.1% and the social satisfaction was further improved. Conclusion： Improving the practice quality of medical personnel, enhancing their awareness of prevention, standardizing their practice procedure and meliorating their service attitude is the key to lower the rate of medical disputes and accidents.
出处
《中国卫生法制》
2010年第1期58-61,64,共5页
China Health Law
关键词
医疗纠纷
事故
防范
Medical Disputes
Accidents, Prevention
