摘要
分析呼叫中心实时监控系统的需求,并针对需求提出了系统的设计方案和实现方法。
In this paper it analyses the needs of the real-time monitoring system in a call centre and puts forward describes the system design and implementation approaches according to the needs.
出处
《计算机应用与软件》
CSCD
2009年第4期157-160,共4页
Computer Applications and Software
