摘要
目的了解口腔科患者“知情选择”过程中的特点并有针对性指导临床实践，有效地减少医患纠纷，提高患者满意度。方法自行设计问卷，随机抽取106名口腔科门诊患者进行调查，调查主要了解患者的知情选择冲突、知情选择支持因素及主要的信息获得途径。结果收到有效问卷100份。调查提示：患者普遍存在知情选择冲突，在选择中更倾向于征求医生的意见，得到不同治疗方案的对比信息。结论应当重视口腔科患者“知情选择”的特点，有针对性地指导临床实践，提高患者满意度。
Objective Probing into the ＂informed choice＂ and its features for patients in dentist clinics for the purposes of optimizing clinical practice and reducing doctor-patient disputes, for a better patient satisfaction. Methods Questionnaire are designed for a random sampling among 106 outpatients in the dentist clinic, studying the conflict, support factors and information channels of informed choices available for dentistry patients. Results The 100 questiormaires recovered indicate that patients at large are faced with conflicts in informed choice, and they tend to seek doctor＇s advice for comparison among different treatments. Conclusion Dental patients deserve ＂informed choice＂, as this may guide clinical oractices and improve patient satisfaction, for a more harmonious doctor-patient relationship.
出处
《中华医院管理杂志》
北大核心
2009年第4期258-260,共3页
Chinese Journal of Hospital Administration
关键词
口腔科
患者
知情选择
Dentistry
Patient
Informed choice
